F.A.Q.
1. What is the ordering process?
2. How can I track the status of an order?
3. How can I pay for the order?
4. What is Floristum.ru?
5. Why can not I pay by card?
6. Can you guarantee that payment by card is safe?
7. Can I pay in cash?
8. How is the money back?
9. Is there any guarantee that the amount paid will get to you?
10. How can I pay for the order?
11. Is fast delivery possible?
12. What is the shipping cost?
13. Is it possible to deliver to exactly the appointed time?
14. Can I place an order if I do not know the address of the recipient?
15. How do I know about delivery?
16. Can I place a delivery order to another country?
17. When will the order be delivered?
18. How to place an order?
19. What should I do if I don’t like the bouquet?
20. I can not contact the florists by phone. What to do?
21. If you need to agree on the time of delivery with the recipient, then when will they call him?
22. Do I need to place an order in advance?
23. How is a corporate order placed?
24. Contract for legal entities
25. How is registration done?
26. What is the smallest number of colors available to order?
27. Is it possible to change the components of the bouquet or its color scheme?
28. Where can I find the composition of the bouquet?
29. How can I find out the size of a bouquet?
30. What can I find in the Super Offer section?
31. What to do if you need a bouquet with certain flowers?
32. Will the bouquet be the same as in the picture from the site?
33. Is it possible to make a bouquet bigger?
34. Can I buy flowers in pots or for seedlings?
35. Where can I place my wishes for the order?
36. Will the flowers be fresh?
Guaranteed service quality Floristum.ru
37. Is payment through the site safe?
38. Can I not worry about the safety of money?
39. How can I return the paid amount?
40. Where can I write my complaint?
41. How can I write a review?
42. Are all reviews real?
Others
43. Can I send a bouquet with a card?
44. Can I order something other than a bouquet?
45. And what card will be sent with a bouquet?
46. Can I see the photo of the recipient with the delivered bouquet?
47. Do you have a smartphone app?
48. Why is the choice of bouquets in the cities different?
49. Why are prices in the regions higher than in Moscow?
Order
1. How to place an order?
First you need to specify your city and delivery point, then select the bouquet you like and, by clicking on it, go to the order page. Enter your details and delivery time here. After payment, the order will go to the florists. You will be notified by SMS or email when the item has been delivered.
How to track the status of an order?
The status of the order can be checked in the personal account of our website, by SMS, which we will send to your phone with all the information about the order, as well as by e-mail. The letter will contain full payment information and all the contacts of the florist, whom you can contact personally to clarify the information you are interested in and to make changes to the bouquet.
What are the payment methods?
You can pay for the order on the website using a bank card for individuals. Legal entities can pay for the order by bank transfer.
4.What is Floristum.com?
Floristum.com is a special service where flower shops from different parts of the world and florists offer their goods for sale. This is a very convenient service. Here you can choose and order a bouquet that you like. The florist will be happy to assemble it for you in a short time. The site contains customer reviews, many customers are guided by them when choosing an order. This service guarantees that the order will be delivered on time. If something goes wrong, the client can always return his money by writing a complaint or claim. Florists and shops receive money for flower delivery in three days, it is during this period that any delivery issue can be resolved. Basically, there are no big disputes, clients and florists agree among themselves. Payment.
Pay
Can't pay by card?
First of all, you need to double-check whether you have entered the details of your bank card correctly. The mistake may be in the spelling of the last name or first name, carefully check the 3-digit CW code on the back of the card. In any case, the system will notify you for which reason the payment cannot be executed. In any case, there is no need to rush when filling out the details of a bank card. You can call the support service of your bank at the toll-free hotline number and ask them why the card payment is not going through. The operator will connect you with a specialist, and he will help deal with any issue that has arisen. Or try another payment method.
6. Are card transactions safe?
We guarantee that all card transactions are safe. The safety of our customers is very important to us. Payment is made on a page that has special protection, and customer card data is not saved. We use a reliable payment system Cloud Payments.
7. Is it possible to pay in cash?
At present, there is no such possibility, but in the near future such an opportunity will appear. After placing an order, you will be offered options for payment.
8.How to return money for an order?
In the event that the client refuses the order, the entire amount will be returned to his bank account within 7 working days. Everything will depend on the rules of your bank.
9. Will the paid amount be received by you without error?
The Cloud Payments system, with which we have been cooperating for a long time, works smoothly and clearly. Payment with a bank card is instant and after the transaction you will definitely receive a notification. Do not worry that the money will not go to the account of our site. There was no such case that the money went to another account by mistake. You can check the status of the operation in your personal account.
10. How to pay for an order?
Payment is made on the site by card or upon receipt in cash. Cashless payments are available for legal entities.
Delivery
11.Is there a fast delivery?
When choosing a bouquet, the time spent on its assembly and delivery is always indicated next to each. The site has a filter "Fast delivery" with it you can pick up a bouquet that will be delivered in a short time. Many customers began to use fast delivery, this is a very convenient service.
12. How much does shipping cost?
Delivery within the city is free. Outside it, the cost is calculated automatically by the program. The average price for 1 km is 45 rubles. In the event that you cannot specify the exact delivery address that is located outside the city, the delivery employee will call and help resolve this issue. In any disputable situation, get in touch with us.
13. Is there a delivery at the exact appointed time?
We do not deliver bouquets by the exact time indicated. But on the site you can specify the hourly delivery period. But we try to carefully approach each order and fulfill all the wishes of the client. It is important to us that you enjoy our service.
14. Can I order delivery without knowing the exact address of the recipient?
This option is possible if you leave the recipient's contacts. Our courier will contact him by phone and deliver the order to the specified address and within the specified time. Very convenient service. The courier will be aware of whether the recipient is currently at home, this is necessary in order not to go to the recipient's address once again.
15. How do I know about delivery?
When placing an order, you will be sent a link by which you can track the status of your bouquet. You will be provided with a photo of the bouquet, you can contact the florist by phone and he will explain where your order is currently located. After delivery, write a review on our website. We will always be happy to communicate with our customers. We value your every opinion. Share with us your impressions and emotions about ordering delivery of bouquets.
16. Is it possible to deliver flowers to another country?
Our service has the ability to deliver orders throughout the country. Just when placing an order, you need to drive in the desired city and you will be offered a list of possible options for bouquets. You will be presented with a huge selection of bouquets consisting of a variety of flowers.
17. When will the bouquet be delivered?
Near each bouquet there is time for its design and delivery to the addressee. When ordering, you need to focus on this time. For urgent delivery, select the "Fast Delivery" service. Many have already used this service and were very satisfied. If you are interested in a specific date, be sure to specify this when ordering. You can use the service called "Remind" by clicking on this word, the system will send you a notification in your personal account and remind you of the order. This will happen three days before delivery. When ordering a bouquet, you need to carefully read the main page of our website, the interface is very simple and understandable.
Ordering Questions18. How to place an order?
You need to specify the delivery address, select the bouquet of flowers you like and click on the tab place an order. Be sure to include your contact details and details of the recipient and expected delivery time. Then pay for the order. Only after payment of the order, specialists will begin to process your order. After payment, florists will start working on your bouquet. You will find out the delivery status by SMS message or by e-mail or in your personal account on our website.
19. If you didn't like the bouquet?
When, for some reason, you don’t like the flowers, then you need to go to the site and leave a negative review, the florists will react to it and start dealing with this problem. During the proceedings, the client has the right to demand a refund for the order or ask to replace the bouquet. During the proceedings, the money addressed to the florist for the bouquet will be frozen. The dispute may last for 3 days after delivery. It is during this period that you need to have time to resolve the dispute. The florist may offer you discounts on future orders.
20. I can't get through to the florist, what should I do?
We have a service called "I can not get through to the store." By clicking on this button, the florist will definitely receive a notification that you tried to get in touch with him, the store's rating will automatically decrease. Such cases are very rare, usually florists promptly and with pleasure get in touch with the client. We will help you resolve this issue in a timely manner. We will contact the store and the staff will call you back.
21. When will the recipient be called and informed of the delivery?
The courier will contact the recipient on the day of delivery of the order, this will happen in the morning. This is the most favorable time for delivery. He will discuss with the recipient a convenient time for delivery. In your personal account you can find out all the information about the delivery of the order.
22. Should I place an order in advance?
Each bouquet of flowers has a certain time for its design and delivery, so you need to focus on this parameter when ordering. Therefore, you can order flowers both in advance and on the day of delivery.
23. How to place a corporate order?
Our service has been working with many legal entities for a long time and fulfills various corporate orders, an automated system comes to the rescue. In this case, there is a wide range of colors for all occasions. When placing an order, specify the details of the legal entity. The invoice will be sent by email.
24. How to draw up an agreement for legal entities?
How to draw up a contract for legal entities? At the first order on our service, a letter with an agreement and an invoice is sent to a legal entity. The contract is filled out, signed and sent to us by e-mail in two copies, one of which we will send to you. It is very convenient, many legal entities have already used this service.
If you are interested in seeing a contract before placing an order, then contact us:
How is the registration?
This is not a complicated operation at all, the client registers automatically after making his first order. Your contact phone number will become your login when you enter your personal account. The code will be sent to the specified mobile phone number or email address.
26.ka How many colors can I order?
When ordering by piece, you need to choose the number of colors at least 7 pieces. Go to the "Super Offer" section, it is located on the main page of our website. Here you will find all the information you need about prices and types of bouquets.
Questions about the bouquet
27. How to change the shape of a bouquet or color?
To do this, you need to contact the florist by phone and tell him your wishes about changes in the order. And you can make adjustments.
28. How to find out the composition of the bouquet?
When choosing a bouquet, next to it there will always be a detailed description of its composition. By clicking on the name of a flower, it will be highlighted in a bouquet in a certain color.
29. How to find out the size of a bouquet?
With a photo of a bouquet, its size will always be written. The florist will definitely provide you with this information, because he is the author of the composition.
30. What is the "Super Offer" section?
This section contains all the information about wholesale and retail stores and their prices, promotions. Here you can choose the type of flowers, their number, stem length.
31. How to order a bouquet of certain flowers?
There are many filters on the site with the help of which you can find bouquets of certain flowers.
32. Does the picture match the real bouquet?
Yes, definitely. Specialists post photos of bouquets that they have collected earlier, so it will not be difficult for them to collect the same composition again.
33. Can I make a larger bouquet?
Yes, and this is also possible. By going to the order page, you can increase it by a few percent, due to this, the price will also increase. The bouquet will be increased by the number of flowers that you specify when placing an order.
34. Is it possible to order flowers in pots and for seedlings?
The site presents various types of bouquets. Use the filters convenient for you and select the option you need. But most often florists arrange bouquets of cut flowers.
35. Where to write your wishes for the order?
In additional information, please indicate your suggestions and wishes. The florist will contact you by phone.
36. Will the flowers in the bouquets be fresh?
Florists guarantee that the bouquets they collect will always be fresh. About each specialist you can read reviews compiled by our clients. Based on these reviews, you can choose a florist you like more, who will deal with your order. The Floristum.com service has the motto "Only fresh flowers in bouquets". Only fresh flowers and nothing else.
Warranties Floristum.ru
37. Is paying through the site secure?
Payment is completely safe, it goes through a reliable and proven payment system. Customer data is not saved. The operation takes place on a separate page.
38. Is it possible to be calm about your money?
When placing an order, your money will go to the account of our service, where it will be stored for 3 days, then it will go to the account of the florist. Provided that the client is satisfied with the order and there are no disputes and disagreements. This is for convenience. In case of problems, the florist will not receive payment for his work.
39. How to return the money?
If the order has already been taken, you will have to wait from 1 to 14 business days.
40. How to file a complaint?
If you did not like your order and you are disappointed in it, be sure to write a review. For all the negative reviews, we start a dispute with the florist. At this time, you agree with the master to replace the bouquet and return the money. The dispute will go on for 3 days, this is the time allotted for resolving contentious issues. The money will be credited to the specialist's account in three days, and before that the money is in our account. In the event that you previously wrote a positive review about this florist, the dispute does not open.
41. How do I leave feedback?
After delivery, you will receive a message on your phone, to which you can send feedback, share your impressions about the order. Or you can do it in your personal account on our website.
42. Are all testimonials real?
Each store has many reviews, both positive and negative. Most of the reviews are real, written by real people. Opposite them will always be written the name of the person who wrote it. Only the author himself can correct it.
Others
43. Can I attach a postcard to the bouquet?
We provide this free service. Each bouquet is accompanied by a postcard in which the customer writes his wishes. You will have the opportunity to write a pleasant wish or congratulation to a loved one. The florist will select the appropriate postcard. If you want to choose a postcard yourself, then arrange this with a florist.
44. What else can I order?
In addition to the bouquet, you can order something else. When placing an order, contact the florist, and he will tell you what is best to choose for this bouquet.
45. What postcard is sent with a bouquet?
A florist will pick up a card, but if you want to participate in this, be sure to tell him about it. All the nuances are taken into account and discussed immediately when placing an order.
46. How can I see the photo of the recipient with the bouquet?
All these services are provided by our service when placing an order. It is necessary to check the box next to the words “Take a photo with a bouquet”. The recipient does not always agree to this procedure. When the recipient agrees to this procedure, you will see his photo in your personal account.
47. Is there an app for smartphones?
The mobile application "Floristum.ru flowers" can be downloaded from the AppStore or PlayMarket.
48. Why is the choice of bouquets different in cities?
Different florists work in each city and set their own prices. The author publishes his offer and offers his own price. The range of goods is also different.
49. Why are prices in some cities lower than in Moscow?
There are many florists in the cities; they attract customers with low prices and a diverse range of goods.
